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Ok your site is built what's next? Be vary careful who you hire
to create your website, I actually had a client come to me because they
needed some edits done to their site and their current company kept
putting them off and over a year had gone by and they wanted to edit
their site.
I tried to get in touch with that company and they told me that this
client didn't own their website, well I said what???? They paid you for
the website... what do you mean they don't own the site, he said it
would have cost them more to own their site, quite frankly I was dumb
founded.
No Explanation
I asked did you tell them in the beginning in order to own their
website they would have to pay more, he said no, I asked him at anytime
did you ever tell them that they didn't own their website if you built
it, of course the answer was no, this person was grasping at straws and
wanted to extort some money out of his client, because he knew the
client was serious about having something done.
There was never anything in their agreement that said they didn't own
it and he wasn't giving them access to the site, he clearly and honestly
told me that he never informed them of this, so we simply copied the
website and hosted it on Around KW's servers, I emailed him and informed
him that they were no longer hosting with him and that when the year
term was up for their hosting he could delete the site off his server,
this started another battle, we never even asked for a refund of the 4
months hosting that wasn't going to be used.
Why did it have to be that hard for that client to simply update
their site, they gave him the chance to do it, he put them off, then
when they wanted some action he tried to extort them, and put up road
blocks at every turn.
I have many other stories about clients trying to get information out
of their current companies just to have work done on THEIR WEBSITE,
so be very careful who you choose to build your site, get all the
information upfront about what is yours how to access it and how the
edit process works. Make sure they are a registered company that a track
record, observe how their customer service works by phoning a few times
and make sure you can actually phone them and speak to someone. |